FAQ
Procurement questions, answered with the condition attached.
Each answer gives the direct conclusion first, then the conditions where it holds. If your case is outside those conditions, say so in the inquiry and we will answer that specific case.
Products & specifications
Are the reference styles on this site the only options you build?
The listed styles are reference constructions, not a fixed catalogue.
No. The styles shown are reference constructions used to explain structure and options. Production is built to your drawing, tech-pack or physical sample.
Can you change capacity without developing a new pattern?
Depth or height changes may reuse a pattern; geometry changes need a new one.
Small volume changes can sometimes be achieved by adjusting depth or height within the existing pattern. Larger changes to body geometry, compartment count or harness position require a new pattern and a new sample round.
Can you match a fabric or hardware already specified by our unit?
Existing specifications can usually be matched after swatch and supply review.
In most cases yes, provided the material is available with consistent supply. Send the specification or a physical swatch and we will confirm availability, minimum quantity and any substitution risk in writing.
Do you provide measured drawings for evaluation?
Dimensioned drawings are available for approved program discussions.
Dimensioned drawings can be provided for approved program discussions. Reference pages on this site state dimensions as requiring confirmation, because each program is built to its own drawing.
Customisation & sampling
What is the difference between OEM and ODM here?
OEM follows your design; ODM develops the construction with you.
With OEM you supply the design, tech-pack and specifications and we manufacture to them. With ODM we develop the construction from your brief, reference or market requirement, then produce to the approved sample.
Which parts of a backpack can be customised?
Fabric, colour, layout, structure, harness, hardware, marking and packaging.
Shell fabric and coating, colour, MOLLE layout, compartment structure, carry system, hardware, logo method and packaging are all open to specification. Each is confirmed per style and construction.
How many sample rounds are typical?
Two to three rounds is typical, depending on how complete the drawing is.
Most programs close within two to three rounds. The number depends on how complete the initial drawing is and how many decisions remain open at the first review.
Can we start from a reference photo instead of a tech-pack?
Reference photos are acceptable; they are converted into a construction proposal.
Yes. We will translate the reference into a construction proposal with open questions, then confirm materials, dimensions and structure before sampling.
Do you sign an NDA?
Confidentiality terms are agreed before drawings are exchanged.
Yes. Confidentiality terms are agreed before drawings or samples are exchanged, and private-label patterns are not reused for other buyers.
MOQ & pricing
What is the minimum order quantity?
MOQ is confirmed per style and construction after specification review.
MOQ is confirmed per style and construction, because fabric minimums, hardware and marking method all affect it. Send your target quantity and we will confirm what is achievable for your specification.
How is pricing structured?
Quotes separate materials, construction, marking, packaging and sampling.
Quotation is built from material cost, construction time, hardware, marking, packaging and order quantity. Sampling and tooling, where applicable, are quoted separately so the bulk price stays transparent.
Are sample costs deducted from the bulk order?
Sample charging and deduction terms are agreed before sampling.
Sample charging and deduction are agreed in writing before the sample starts. The terms depend on the style and the number of development rounds.
Lead time & shipping
What is the production lead time?
Lead time is confirmed per style after sample approval.
Lead time is confirmed per style and construction after sample approval and depends on material availability, order quantity and marking requirements. A firm schedule is issued with the order confirmation.
Which shipping terms do you support?
Incoterms, port and documents are agreed per order.
Incoterms, port and documentation are agreed in the order sheet. Third-party inspection can be arranged before dispatch when required by the buyer.
Can you prepare retail or marketplace labelling?
Retail, barcode and carton labelling can be prepared to your artwork.
Yes. Hangtags, care labels, polybags, barcodes, FNSKU labels and carton marks can be prepared to your artwork and destination requirements.
Certification & compliance
Which certificates can you provide?
System, material and audit documents are available with stated scope.
Document scope depends on the program. System documents, material and hardware test reports, and site audit records can be requested; current copies are issued with their scope and validity stated.
Do you support third-party inspection?
Third-party inspection can be arranged before dispatch.
Yes. Buyer-nominated or third-party inspection can be arranged before dispatch, and inspection access is scheduled with the production plan.
How do you keep batches consistent?
Approved samples, material records and batch references are retained per style.
Approved samples, material records and inspection checkpoints are retained per style, and carton references allow a shipment to be traced back to its batch record.
After-sales
What happens if a defect is found after delivery?
Confirmed manufacturing defects are resolved through an agreed written remedy.
Report the issue with batch reference, quantity and photographs. Confirmed manufacturing defects are resolved through an agreed remedy, stated in writing before corrective work begins.
Can you store our pattern for re-orders?
Approved patterns are retained for re-orders and kept confidential.
Approved patterns, material records and samples are retained so re-orders do not require re-development. The pattern remains confidential and is not offered to other buyers.
Next step
Still deciding whether the program is viable?
Send the requirement and the quantity range. We will state what can be built, what needs a new pattern, and what the sampling path looks like.